Privacy Policy

We collect information that you give us directly, information that is created when you use the site, and information we receive from the partners who help us verify accounts and process payments. We only collect what we need to run your account, keep the site safe and meet the duties placed on a licensed gambling operator.

Account and contact details

• Your name, date of birth, residential address, e-mail address and mobile number.
• Your username, password and the security details used to recover access to your account.
• Your marketing preferences and the communication channels you have agreed to.
• The safer gambling settings you apply, such as deposit limits, reality checks, time-outs and self-exclusion.

Identity and age verification documents

Our service is for adults aged 18 or over only. Before you can deposit, play or withdraw, and at points afterwards, we must confirm who you are and how old you are. To do this we may collect copies of identity documents, proof of address, proof of payment method ownership and, where it applies to your account, information about the source of the funds you are gambling with. We may also take a short photograph or video of you for an identity match.

Transactions and play

• Deposits, withdrawals, pending payments and the payment methods registered to your account.
• Your balance, bonus history, wagering progress and the terms attached to any promotion you join.
• Game rounds, stakes, wins and losses, and session lengths.
• Messages you send us through live chat or by e-mail, and our replies.

Device and usage data

When you visit the site we record technical information such as your IP address, approximate location derived from it, device type, operating system, browser, language setting and the pages you open. Some of this is collected through cookies and similar technologies.

We use your personal data for a limited set of purposes connected to running a regulated gambling account.

1. To open, run and secure your account, process deposits and withdrawals, and credit winnings.
2. To confirm your age and identity, and to carry out the ongoing checks a licensed operator is required to perform.
3. To detect and prevent fraud, collusion, bonus abuse, money laundering and the financing of crime.
4. To monitor play for signs of harm, apply the limits and exclusions you have set, and offer safer gambling support where it is needed.
5. To answer your questions, handle disputes and look into complaints.
6. To meet our legal, regulatory and tax duties, and to respond to lawful requests from authorities.
7. To send you offers and updates where you have asked to receive them, and to tailor the promotions shown in your account.

Under UK data protection law we must have a lawful reason for each use of your data. In plain words, these are the reasons we rely on.

Where we handle information that needs extra protection, such as data about gambling harm or a health condition you tell us about, we do so with your consent or because it is necessary for reasons of substantial public interest connected with protecting players.

We do not sell your personal data. We share it only where it is needed for the purposes set out above, and only with parties bound to keep it confidential and to use it on our instructions.

• Payment providers and banks, so that deposits and withdrawals can be processed through the methods shown in the cashier.
• Identity-verification, age-verification and fraud-prevention partners, and credit reference agencies used for electronic checks.
• Game suppliers and technology providers who host the platform and the games you play.
• Professional advisers, auditors and insurers, where they need the information to do their work.
• Regulators, law enforcement, tax authorities and dispute services, where the law requires it or where we are entitled to do so.
• The national self-exclusion scheme GAMSTOP, and support organisations such as GamCare, where your registration or a referral makes this necessary.

Some of these parties may be based outside the United Kingdom. Where that happens, we make sure the transfer is covered by safeguards recognised under UK law, so your data keeps an equivalent level of protection.

We keep your personal data for as long as your account is open, and afterwards for the period that gambling, anti-money-laundering, accounting and tax rules require us to retain records. Some records, such as a self-exclusion, are kept for the minimum period set by those rules even if you ask us to close your account sooner. When no reason to keep information remains, it is deleted or anonymised.

We hold your data on secure systems, restrict access to staff who need it for their role, encrypt information in transit and keep records of the checks carried out on your account. You help protect your account by keeping your password private, using a strong and unique password, and telling us at once if you think someone else has gained access.

You have rights over the personal data we hold about you. Some of them are limited where we must keep records to meet a legal duty, but we will always explain our answer.

• Access - ask for a copy of the personal data we hold about you.
• Correction - ask us to fix information that is wrong or incomplete.
• Erasure - ask us to delete data we no longer have a reason to keep.
• Restriction and objection - ask us to pause a use of your data, or object to processing based on our legitimate interests.
• Portability - ask for the data you gave us in a commonly used electronic format.
• Withdraw consent - stop marketing or optional cookies at any time.

To use any of these rights, write to support@casinohandofluck.co.uk or speak to us on live chat. We may ask you to confirm your identity first, so that we do not release information to the wrong person, and we will reply within the time limit set by law. If you are not satisfied with our answer, you can complain to the Information Commissioner's Office, the UK authority for data protection. You can also raise a privacy concern with us at privacy@casinohandofluck.co.uk.

We use cookies and similar technologies to keep you signed in, remember your settings, measure how the site is used and, where you agree, to tailor the offers you see. You can accept or decline optional cookies when you first visit and change your choice later. Full details, including the categories we use, are set out in our Cookie Policy.

We may update this policy as our service or the law changes. The current version is always the one published here, and we will tell you about significant changes through your account or by e-mail.