Cookies Policy

A cookie is a small text file that a website asks your browser to store on the device you are using. When you return to the site, the browser sends that file back, so the site can recognise the device and remember what happened last time. Similar technologies, such as pixels, tags and local storage, work in much the same way, and everything in this policy applies to them as well.

We use cookies for ordinary, practical reasons. They keep you signed in as you move between pages, hold a game session and your balance together, protect your account against fraud and automated attacks, remember the settings you have chosen, and tell us which parts of the site are slow or failing. Some cookies also support our safer gambling tools, so that deposit limits, time-outs and self-exclusion continue to apply on the device you are using.

• Signing in and staying signed in, so your session holds while you move between the lobby, a game and the cashier.
• Security, including spotting unusual sign-in patterns and blocking automated attempts to open or take over an account.
• Keeping the service running, such as spreading traffic across our servers and attaching a game round to the correct account.
• Settings you choose, such as language, sound and the way game lists are sorted.
• Measurement, so we can see which pages are used, where people get stuck and which errors need fixing.
• Marketing, where you have agreed to it, so the messages you see are relevant and are not repeated endlessly.

Some cookies are set by us. Others are set by the suppliers who provide parts of the service, such as game studios, payment providers, identity checking partners and measurement tools. Those suppliers change from time to time, so the current list, together with the purpose and lifespan of each cookie, is shown in the cookie notice on the site rather than here. Cookies that are not strictly necessary are only placed on your device once you have given your consent, and that consent can be withdrawn whenever you wish.

We group cookies into four types. The examples below are given in plain terms so you can see what each group is for.

Strictly necessary cookies

These cookies are needed for the site to work and for your account to stay secure, so they are always set and cannot be switched off in the cookie notice. For example, a session cookie keeps you signed in while you move from a game to the cashier, and a security cookie helps us tell a genuine sign-in from an automated attempt. Cookies in this group also keep age and identity checks, deposit limits and self-exclusion settings working as they should.

Performance and analytics cookies

These cookies tell us how the site is used so that we can keep it stable and easier to use. They are set only with your consent, and the results are looked at in aggregate rather than as a record of one person. For example, they count how many people open a page and how long it takes to load, and they record the point at which a registration or deposit journey fails so that we can repair it.

Functionality cookies

These cookies remember choices you have made so that you do not have to make them again. For example, they keep your preferred language and display settings, and they remember that you have already closed a notice or opened the live chat window, so it stays with you as you move between pages.

Marketing cookies

These cookies and tags measure how our advertising performs and limit how often you see the same message. They are set only with your consent. For example, they record that you arrived from a particular campaign so that its results can be counted, and they stop the same banner being shown to you again and again. We do not use them to send marketing to anyone who has opted out, and we do not direct marketing at anyone who has self-excluded.

You are in control of everything other than the strictly necessary cookies. There are two places to make a change: the cookie notice on this site, and the settings in your own browser.

In the cookie notice on the site

When you first visit, the cookie notice asks whether you accept cookies that are not strictly necessary. You can accept them all, refuse them all, or choose group by group. Your choice is recorded and applied on that device and browser. You can reopen the notice at any time from the cookie settings link in the site footer, change a group, and save the new choice. Withdrawing consent is as easy as giving it, and it takes effect from the moment you save.

In your browser

Browsers also let you manage cookies directly, usually under privacy or security settings. The exact wording differs between browsers and between versions, but the options are much the same.

• Look at the cookies already stored on your device and delete some or all of them.
• Block cookies set by sites other than the one you are visiting.
• Block all cookies, or ask to be prompted each time a site wants to set one.
• Clear cookies automatically each time you close the browser.
• Use a private browsing window, which usually discards cookies when the window is closed.

Blocking cookies that are not strictly necessary will not stop you playing, although parts of the site may feel less convenient. Blocking strictly necessary cookies is different: the site cannot work properly without them, and some features will stop altogether.

• You may be unable to sign in, or you may be signed out again as soon as you open a game.
• Deposits and withdrawals may not complete, because the cashier cannot hold your session while the payment is processed.
• Settings such as language and sound will not be remembered between visits.
• Security checks may treat your device as unrecognised more often, which can mean extra verification.
• We may see fewer of the errors you run into, which makes them slower to fix.

If you have a question about this policy, about a particular cookie, or about the choices recorded on your device, please get in touch. Our team can explain what a cookie group does, help you change your settings, and pass anything that needs a closer look to the right people. We will confirm receipt and keep you updated until the matter is settled.

• By e-mail at support@casinohandofluck.co.uk, including your username and a short description of the issue.
• Through the live chat on the site, which is the quickest way to deal with a setting that is not saving.

We may update this policy when the technologies we use change, when a supplier is added or removed, or when the law or our licence conditions require it. The current version always appears on this page, and the cookie notice on the site shows the up-to-date list of cookies and their purposes. Where a change affects cookies that need your consent, we will ask for that consent again before those cookies are set.